In recent years, with so many hotels and stay options available, travelers have become more specific about the services hotels provide. The one most important aspect guests consider while booking in Los Angeles, California is hotel security.
With the peak rate in burglaries and attacks seen within the hospitality industry, especially hotels in Ca, the need for a high degree of safety has become essential. No matter how luxurious the services your hotel provides, if the guest doesn’t feel secure, it can deter your reputation. Investing in professional hotel security guards in California like Citiguard can help you protect your hotel’s image and ensure guests’ safety.
Before hiring security guards in a hotel, it’s important to understand the duties of hotel security guards’ services. Other than that, you also need to know why do hotels have security guards to make an informed decision.
This blog covers everything you need to know about hotel security – duties of hotel security guards, benefits and tips to hire the best company.
What is Hotel Security?
Hotels are one of the biggest markets in the hospitality industry and hotel security ensures that everything under the property is protected. Data shows that the demand is reaching an all-time high in the year 2024 as per STR research. It is predicted that the hotel average daily rate will rise by 4.9% in the next 12 months and occupancy will increase by 2.5%.
The bigger the market, the greater the threat against crimes. Robbers and thieves are prone to attack hotel properties due to regular check-ins and check-outs of guests. The measures taken to prevent this type of damage are known as hotel security. Hiring hotel security guards is the most effective way to protect your guests and assets as they are trained and skilled professionals.
Why Do Hotels Have Security Guards?
Talking about hotel guest safety, we cannot neglect the significance of having hotel security guards stationed and monitoring the premises. It takes a professional security team to handle the critical risks and threats that hotels are most prone to face. Some of the security challenges hotels surface includes,
- Theft and vandalism
- Loss due to property damage
- Risk to safety of guests’ luggage
- Unseen conflicts
- Crowd control at times of events and conferences
- Problems in parking management
- Unauthorized entry of people
Security guards help manage these challenges and maintain order. They also prevent potential threats and respond quickly to emergencies, ensuring that the hotel provides a secure environment. Other than that, visible security measures like guards patrolling the premises can enhance a hotel’s reputation and make guests feel more comfortable during their stay.
Read to know more – Why do hotels have security guards?
Duties of Security Guards in Hotel
Following are the roles and responsibilities a security guard plays for your hotel protection and safety,
1. Managing Guest Access
Controlling visitor access is one of the main duties of hotel security guards. This includes verifying visitors’ and guests’ identities to make sure that only people with permission are on the property. To avoid unauthorized access that could result in security breaches, security guards oversee check-in locations, exits, and entrances. Security personnel help safeguard visitors’ privacy and deter possible invaders by managing guest access.
2. Detection of Unusual Activities
Hotel guards are taught to spot odd or suspicious activity. Security personnel are prepared to spot and handle problems before they get out of hand, whether it’s someone hanging around in unapproved areas, odd behavior from visitors, or suspiciously moved things. They assist in preventing criminal activity or security breaches that could jeopardize visitors or damage the hotel’s brand by remaining alert and seeing subtle warning indications of possible threats.
3. Monitoring Surveillance Camera
Security guards oversee activities keeping an eye on the CCTV cameras placed throughout the hotel in addition to conducting physical patrols. Guards can keep an eye on places that are difficult to reach, such parking lots, back exits, and quiet passageways, thanks to surveillance cameras. Security staff can identify odd behavior or occurrences that could otherwise go missed by continuously analyzing video. This provides an additional degree of security by guaranteeing that every part of the hotel is constantly monitored.
4. Assess and Escort Guests
Security guards often assist in escorting guests, especially during late-night check-ins or when high-profile guests require additional protection. They ensure that guests feel safe while navigating the hotel’s premises, whether it’s walking to their rooms, parking areas, or other facilities within the hotel. This additional service offers peace of mind, especially in large hotels or during late hours.
5. Emergency Management
In the event of an emergency, such as a fire, medical incident, or security threat, hotel security guards are the first responders. They are trained to manage emergencies, including evacuations, coordinating with local authorities, and providing first aid if necessary. Their quick response and professional handling of emergency situations can make a significant difference in reducing harm or damage.
6. Patrolling the Hotel Premises
Regular patrols are essential for ensuring that the entire hotel, including corridors, common areas, parking lots, and other vulnerable spaces, is secure. Security guards perform routine checks to ensure nothing is amiss, and these patrols act as a visible deterrent to criminals. Patrolling not only keeps the property safe but also reassures guests that their safety is a top priority.
7. Resolving Conflicts
In hotels, conflicts may arise between guests, visitors, or even staff. Security guards are often called upon to mediate these situations and ensure that any disagreements are resolved peacefully. Whether it’s noise complaints, guest disputes, or unruly behavior, security guards’ step in to de-escalate the situation and maintain order within the hotel.
Benefits of Hotel Security Guard Services
The major advantages that you can have access to by hiring security guards in hotel include,
Safety of Guests and Property with Trained Guards
Having access to trained security guards on-site significantly enhances the safety of guests, staff, and hotel property. Their expertise in handling security threats ensures that the hotel remains a safe environment, preventing incidents before they escalate. Guests appreciate knowing that there are professionals dedicated to their well-being.
Reliable Protection Against Thefts and Other Crimes
Hotels are often targets for theft and vandalism due to the high turnover of guests and valuable property on the premises. Security guards help prevent these crimes by maintaining a visible presence and responding quickly to any suspicious activity. Their presence alone can deter criminals from attempting theft or vandalism within the hotel.
Reduction in Liability Due to Insurance Coverage
Hotels with robust security measures often benefit from reduced liability and insurance premiums. By preventing incidents that could lead to legal claims, such as theft, assault, or accidents, security guards reduce the hotel’s exposure to liability. This can lead to financial savings and a stronger reputation for the hotel.
Customized Hotel Security Plans
Every hotel has unique security needs, depending on its size, location, and clientele. A professional hotel security company can offer customized security plans that address the specific challenges of the property. This tailored approach ensures that the hotel has the right security measures in place to protect its guests and assets.
Quick Response to Emergency Professionally
When emergencies occur, quick and professional responses are essential to minimize harm or damage. Hotel security guards are trained to handle emergencies calmly and efficiently, coordinating evacuations, first aid, and emergency services. Their ability to act swiftly during a crisis can prevent further escalation and ensure the safety of everyone on the premises.
Tips to Hire Best Hotel Security Guard Company
- Verify that the security guards are properly trained and certified to handle various security situations specific to the hospitality industry.
- Check experience. Security guards with experience in hotel environments are familiar with the unique risks and challenges hotels face, making them more effective at ensuring guest safety.
- Look for a security company that offers tailored security plans that match the specific needs of your hotel.
- Make sure the security provider offers round-the-clock services, as hotels require constant monitoring.
- Research the security company’s reputation by reading reviews, testimonials, and past client experiences to ensure reliability and professionalism.
To Sum Up – Essential Role of Hotel Security Guards in Guest Safety
Hotel security guards play a vital role in ensuring guest safety and maintaining a secure environment for all. Their wide range of duties, from managing guest access to emergency response, makes them indispensable to the smooth operation of any hotel.
This blog includes the major roles security guards play in hotel safety along with the advantages a service company provides. By investing in professional hotel security guard services in California, you can protect your guests and assets.
Hire Best Security Guards from Citiguard for Your Hotel
Ensure the safety and security of your guests by hiring the best security guards from Citiguard. Our highly trained professionals specialize in hotel security, providing 24/7 protection and emergency response to keep your property safe. With Citiguard, you can trust that your guests will feel secure, allowing them to fully enjoy their stay.
With more than 50 years of experience, we understand the importance of hiring the right security company. So, at Citiguard, we offer services on a 30-day trial basis before signing the yearly contract. This can help you make an informed decision about your security requirements.
Secure your hotel’s future by hiring professional hotel security guards from Citiguard today!